Shipping & Delivery
Please check COVID-19 NOTICE on shipping [CLICK]
Shipping
Emma kites ships products to international customers around the world.
Most items will be processed and shipped out within 1 business day after order placed and paid. There are some special offers, like giant octopus, customized kite, which may need 7~15 days to process.
Order processing time
Processing time: time required to prepare your orders before shipment
The processing time of 1 business day applies to most of our products, except for some special product that needs longer processing time.
The general processing time for these special products:
- Octopus Kites: 7~15 business days. The larger the kite is, the longer the lead time will be.
- Stunt kites, traction kites: 2~5 business days
- 12.6-inch large kite reel: 3~10 business days
We continue to keep close attention to shipping and choose the best shipping service for your order.
Please check before placing an order. If there is any question, feel free to contact us at emmakites@gmail.com or services@emmakites.com.
The estimated standard shipping time as below
| Destination |
COVID-19 Extended Estimated Delivery Time |
USUAL Estimated Delivery Time |
|
United States |
5~7 Business Days (from US） 15~30 Business Days |
7~12 Business Days |
| Canada | 20~40 Business Days | 7~15 Business Days |
| Australia | 30~40 Business Days | 10~20 Business Days |
| West Europe | 20~40 Business Days | 7~20 Business Days |
| East Asia | 20~40 Business Days | 7~15 Business Days |
| Outside above | 20~60 Business Days | 10~30 Business Days |
Standard Shipping
If standard shipping is selected, emma kites decides the most efficient shipping carrier for your order, which is based on destination country, order size and all other possibly influential factors. Estimated delivery time excludes custom clearance time which varies according to the country.
COVID-19 NOTICE
Due to the influence of Covid-19, the standard shipping is only available for limited countries and the shipping time will be longer than usual. Currently, COVID-19 Extended Estimated Delivery Time applied to all orders shipped from our fulfillment center in China.
For customers in US, most of kite tools and fittings (lines, reels, pre-cut 40D fabrics) will be fulfilled from US warehouse and the standard shipping time is about 5~7 business days.
Expedited Shipping
Service of 5 business days or less expedited shipping is available in certain countries. The shipping fee is calculated according to destination country, order size and other potential factors.
If the order is in urgent need
We recommend that you choose the expedited shipping service to ship your order. For most countries, we’ll use DHL express as expedited shipping service. The shipping time will be 3~5 business days.
Duties and taxes
International shipping may be subject to tariffs, duties, VAT (value added tax). These costs are not included in shipping charges and they are the responsibility of receivers.
Please note!
If you refuse to pay for tariffs, duties or other costs of the package that has been received by custom, the package will be returned back. We will refund you the order after charging you for the shipping cost and other extra fees incurred.
The health and safety of our customers, employees, friends and families is always our top priority. Stay safe everyone!
Thank you so much for your continued support and patience throughout this difficult time.
If there is any question, please feel free to contact us at emmakites@gmail.com or services@emmakties.com or filling and sending the contact form at the bottom of the page.