COVID-19 Notice on Shipping/Fulfillment
While all operations of the website (ordering, fulfillment and customer service), are functioning as normal, the shipping time is longer than usual.
The global logistics are experiencing heavy packages volume. Their processing and shipping time is extended along with the increased shipping needs.
The estimated standard shipping time as below:
| Destination |
COVID-19 Extended Estimated Delivery Time |
USUAL Estimated Delivery Time |
| United States | 20~40 Business Days | 7~12 Business Days |
| Canada | 20~40 Business Days | 7~15 Business Days |
| Australia | 30~40 Business Days | 10~20 Business Days |
| West Europe | 20~40 Business Days | 7~20 Business Days |
| East Asia | 20~40 Business Days | 7~15 Business Days |
| Outside above | 20~60 Business Days | 10~30 Business Days |
If the order is in urgent need
We recommend that you choose the expedited shipping service to ship your order. For most countries, we’ll use DHL express as expedited shipping service. The shipping time will be 3~5 official days.
Order processing time
Processing time: time required to prepare your orders before shipment
The processing time of 1 business day applies to most of our products, except for some special product that needs longer processing time.
The general processing time for these special products:
- Octopus Kites: 7~15 business days. The larger the kite is, the longer the lead time will be.
- Stunt kites, traction kites: 2~5 business days
- 12.6-inch large kite reel: 3~10 busines days
We continue to keep close attention to shipping and choose the best shipping service for your order.
The health and safety of our customers, employees, friends and families is always our top priority. Stay safe everyone!
Thank you so much for your continued support and patience throughout this difficult time.
If there is any question, please feel free to contact us at
emmakites@gmail.com | services@emmakties.com