COVID-19 Notice on Shipping/Fulfillment


While all operations of the website (ordering, fulfillment and customer service), are functioning as normal, the shipping time is longer than usual. 

The global logistics are experiencing heavy packages volume. Their processing and shipping time is extended along with the increased shipping needs.

The estimated standard shipping time as below:

Destination COVID-19 Extended
Estimated Delivery Time
USUAL
Estimated Delivery Time
United States 20~40 Business Days 7~12 Business Days
Canada 20~40 Business Days 7~15 Business Days
Australia 30~40 Business Days 10~20 Business Days
West Europe 20~40 Business Days 7~20 Business Days
East Asia 20~40 Business Days 7~15 Business Days
Outside above 20~60 Business Days 10~30 Business Days

If the order is in urgent need

We recommend that you choose the expedited shipping service to ship your order. For most countries, we’ll use DHL express as expedited shipping service. The shipping time will be 3~5 official days.

Order processing time

Processing time: time required to prepare your orders before shipment
The processing time of 48 hours applies to most of our products, except for some special product that needs longer processing time.
The general processing time for these special products:
- Octopus Kites: 7~15 days. The larger the kite is, the longer the lead time will be.
- Stunt kites, traction kites: 2~5 days
- 12.6-inch large kite reel: 3~10 days
We continue to keep close attention to shipping and choose the best shipping service for your order.

The health and safety of our customers, employees, friends and families is always our top priority. Stay safe everyone!
Thank you so much for your continued support and patience throughout this difficult time. 
If there is any question, please feel free to contact us at

emmakites@gmail.com  |  services@emmakties.com