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Return and Exchanges

EMMAKITES guarantees 100% your satisfaction and offer the optimum return and exchange service.You can ask a return for a replacement or refund if 

• Not satisfied with the purchase. Product of new and unused condition can be returned for a full refund or a replacement within one year of purchase. You will be responsible for the return shipping fee in this case.

• There are manufacturing defects, material faults, missing parts, or other damages alike. The guarantee excludes normal wear or tear, modifications, natural oxidation, poor maintenance, incorrect storage, false cleaning, damage caused by accidents, inappropriate use and other external factors. EMMAKITES will be responsible for the return shipping fee.

 

Ship the return

Please take the time and well package the return. Be careful to include all small parts. Damages caused during shipping due to poor package may result the cost of repair which will be deducted from the refund.

Refund

The refund will be submitted back to your Paypal account after we received and checked the condition of the return products. 

If there is any question about return or exchange, please contact us

Email: Services@emmakites.com

Phone: +86 010 8482 2781


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